Shipping policy

Shipping Policy

We process and ship orders with care to ensure your products arrive safely and in perfect condition.

Order processing

  • Orders are typically processed within 1–3 business days

  • During high-demand periods or product launches, processing times may be slightly longer

  • You will receive a confirmation email once your order has been shipped

Shipping times

Estimated delivery times:

  • Sweden: 1–3 business days

  • European Union: 2–7 business days

  • International: 5–12 business days

Please note that these are estimates and may vary depending on the shipping carrier and destination.

Shipping costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

Delivery

  • Orders are shipped to the address provided at checkout

  • Please ensure all shipping details are correct before completing your order

  • We are not responsible for delays caused by incorrect address information

Customs & duties

For orders outside the EU:

  • import duties, taxes, and customs fees may apply

  • these charges are the responsibility of the customer

Lost or damaged shipments

If your order arrives damaged or is lost in transit:

  • contact us at info@valhallaguitars.se as soon as possible

  • include your order number and photos (if applicable)

  • we will assist you in resolving the issue

Important

If a package is unclaimed or returned to us, additional shipping fees may apply for resending the order.